Updated: January 2022
Process Agent LLC has long been committed to protecting the privacy of our clients. We safeguard your privacy, first and foremost, by never sharing your private information with third party marketers. In addition, we handle every business filing with the utmost care, and regularly test our online threat prevention systems.
In order to provide our services and improve our website we may gather and store information about you and your business. We don’t take this privilege lightly, and we work hard to keep your personal data safe. What follows is an overview of the different types of data Process Agent LLC collects, as well as our data-gathering methods, our reasons for collecting your data, and most importantly how we protect that data.
It applies to all of the interactions we may have with you including your use of our website, telephone calls, email exchanges, etc.
2. The Types of Data We Collect
We may collect four different types of information from you. None of this data will be shared with independent marketing firms.
a) Identifying Information
This includes your name, address, telephone number, email address, banking information, credit card and debit card number, social security number, Federal Tax Identification number, account numbers, user name, Internet Protocol address (“IP address”) and other online identifiers.
b) Commercial Information
This includes your legal entity name, business entity or filing, registered agent, officers, directors, managers or members of an entity, communications contact, business type, merchant category, other business related information, Services purchased, and other purchasing or consuming histories or tendencies.
c) Internet Information
This includes your internet browser, browsing history on our website, search history on our website, information about the device you are using to access our website, and information regarding your interaction with our website or advertisements. We may also collect information about visitors to our website such as browser settings, operating systems, referring/exit pages and clickstream data.
d) Audio Information
If you interact with our customer service personnel, we may record the phone call or retain the email string for quality assurance purposes.
3. Our Data-Gathering Methods
These are the ways we collect and receive information from you.
a) We Collect Information From You
b) We Collect Information From Related Entities
We may receive information about you from another party. For example, if you are a member or manager of an LLC formed through our website, we may be given information about you to complete your filing.
c) We Collect Information From Service Providers
We may gather information about you from our service providers. Service providers are entities that we have contracted with to provide us with services to help fulfill our business needs.
d) We Collect Information From Business Partners and Affiliates
We may collect information about you from our business partners and affiliates. For example, we may receive information that you are interested in a Service that we offer.
e) We Collect Publicly Available Information
We may collect information related to you from publicly available sources of information, including government records. For example, if you hire us to register your foreign business entity to do business in another state, we may collect information about whether your legal entity is in good standing.
4. The Reasons We Collect Your Data
We use the data we collect to improve and personalize your browsing experience. We also use your information to provide you with services, fulfill our legal obligations and ensure our customer service is of the highest quality.
Here’s a brief overview of each category:
a) Client Services
The information you provide us when you sign up for Services is the same information we and our business partners use to fulfill those services. We collect information to send you email or postal mail, perform tasks required to complete a purchase transaction, provide customer support, or provide other types of customer relationship management and fulfillment. We may also use your information to optimize or improve our Services and operations, for example training and quality assurance.
b) Legal Obligations
We collect information in order to fulfill our legal obligations. Examples of this may include satisfying regulatory screening requirements in connection with entity formations, responding to subpoenas and other legal requests for information, and maintaining records as required in our role as Registered Agent. We may also collect information for the purpose of detecting fraud or other suspicious activity.
c) Data Analysis
We collect information for use in performing various types of analytics. For example, we use information to analyze how visitors interact with our website, where visitors to our website arrive from and exit to, pages visited, links clicked, text entered and mouse movements to understand site usage, to detect fraud and potential threats and improve our services.
5. The Ways We Keep Your Data Safe
We know that when it comes to your confidential information, security is vital. We store the information we collect in operating environments that are not available to the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your personal information to you. In certain telephone and in person transactions, we may ask for certain client identifiers or other information to verify your identity before conducting the transactions you have requested.
Please understand that while we try our best to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. We regularly review our security procedures to consider the best technology and methods to safeguard information.
6. Who We Share Your Data With
Although, as discussed below, we may provide some personal information to certain service providers and other third parties, in no event will we sell your personal information as part of a customer list or similar transaction for unrelated parties to independently market to you.
a) Service Providers
We may share personal information with agents, affiliates, partners or other third parties that perform functions on our behalf, such as analytics, credit card processing, etc. These entities have access to the personal information needed to perform their functions and are obligated to maintain the confidentiality and security of that personal information. Service providers are not authorized to use the information we share with them for any purpose other than providing services to us or to you.
b) Required by Law
We may disclose information as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
7. How Long We Retain Your Data
At a minimum, we will retain your information for as long as needed to provide you Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may maintain some or all of this information in our archives even after it has been removed from the site.
8. “Cookies” & Additional Technologies
Our website uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your device by a web server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. If you register an account with us, a cookie allows us to recall your specific information on subsequent visits. This facilitates the process of recalling your personal information so that when you return to our website, the information you previously provided can be easily retrieved.
Most web browsers automatically accept cookies, but you can typically modify your browser settings to decline cookies if you want to. If you choose not to allow cookies, this may impact your ability to log into your account or experience the full interactive features of our Services.
We also employ a technology called web beacons or “clear gifs” that help us track referrals from our partners and affiliates and better manage content on our website. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track online movements of web users.
9. For Non-U.S. Users
By requesting our Services, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.
Individuals within the EU have a right to object to our information collection and processing, however it should be noted that the right to object is not absolute. In order to render Services to you and your business as your service provider, we have statutory obligations to maintain updated and accurate information about you and your business.
10. Children Under 13
Our Services are not intended for use by children under the age of 13 and we do not knowingly collect personal information from children under 13.
11. For Residents of California and Europe
We do not, and will not, sell your information to third parties.
California law allows California residents to submit a verifiable request for us to provide them with certain information including: i) specific pieces and categories of personal information that we have collected about them; ii) the categories of sources for that information; iii) the business or commercial purposes for collecting their information; and iv) the categories of third parties with which their information is shared.
California residents also have the right to submit a request for deletion of their information under certain circumstances. This is not an absolute right, and we may decline to delete information when retention is allowed by law, for example, when we have an on-going business relationship with the person, we have a continued need to use the information, or we need to retain the information in order to comply with a legal obligation.
Similarly, the General Data Protection Regulation (“GDPR”) allows individual residents of the European Union (“EU”) to submit a verifiable request for us to provide them with certain information including: i) specific pieces and categories of personal information that we have collected about them; ii) the categories of sources for that information; iii) the legitimate interest for collecting their information; and iv) the categories of third parties with which their information is shared.
European residents also have the right to object to the collection or processing of their information or to submit a request for deletion of their information under certain circumstances. These rights, however, are not absolute, and we may decline to stop collection/processing or decline to delete information when retention is allowed by law, for example, when we have an on-going business relationship with the person, we have a continued need to use the information, or we need to retain the information in order to comply with a legal obligation.
If you exercise your rights under either the California Consumer Privacy Act of 2018 or the GDPR, we will not provide discriminatory treatment to you.
If you would like to submit a request about your data, or obtain additional information, you may do so by emailing firstname.lastname@example.org or by calling our toll free number at 1-888-704-7214.
After you submit the request, you will be asked to verify your email address and you may also be asked to provide additional information in order to verify your identity. We will attempt to verify your identity by asking for information that matches the information that we have previously collected about you. Where this is not possible, we may request that you submit additional documentation for verification. Please note that, in accordance with California law, we will not be able to satisfy your request until we have verified your identity.
You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request, you must provide us with your written permission for the agent to make the request on your behalf, or provide us with a signed power of attorney. We will also need to verify valid government issued identification for both you and the agent.
12. Governing Law
This site is intended for use in the United States of America. We attempt to protect the personal information of all users of our site and we attempt to comply with local data protection laws to the extent they apply to our Services, but our site is targeted to United States citizens and our policies are directed at compliance with those laws.
13. Reach Out To Us